Refund policy

Return and Refund Policy

Because Sweeter Pops are food, we can only accept returns for orders that arrive damaged, defective, or incorrect. We’re not able to accept returns for any other reason, including change of mind.

Damaged, defective, or incorrect orders

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us at info@sweetercollective.com within 5 days of delivery. Include your order number and a photo of the issue. We’ll review it and make it right with a replacement or a refund.

Non-returnable items

Unopened, undamaged products, sale items, and gift cards are not eligible for return or refund.

Refunds

If your refund is approved, it will go back to your original payment method within 10 business days. Your bank or card company may need a few extra days to post it. If more than 15 business days have passed since we approved your refund, contact us at info@sweetercollective.com.

Questions

You can reach us anytime at info@sweetercollective.com.